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To Provide Focused & Result Oriented Solutions To Drive Change

ABOUT US

ATTUNE® Consultants Sdn Bhd, established in September 2017, is a 100% Bumiputra-owned organization registered with HRD Corp, SSM, and the Ministry of Finance. Over 70% of our workforce is Bumiputra, and we are driven by a commitment to delivering quality and value to our clients.

 

Supported by a team of experienced facilitators, solutions architects, and business professionals with over 25 years of combined expertise, ATTUNE® offers dynamic, customizable development solutions. Our services focus on Revenue Growth and Human Capital Development, tailored by Subject Matter Experts across various industries.

 

We view our solutions as building blocks of Organizational Transformation, addressing pain points and delivering long-term growth, ROI, and workforce development. Our vision is to become Asia’s leading provider of proficient human capital through behavioral-based programs, coaching, and continuous development, ensuring sustainable transformation.

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About Us

VALUE PROPOSITION

Customized Development Solutions

Up-to-Date Contents / Case Studies

Long-Term ROI Focus

Leveraging on Technology for Efficiency & Productivity

Holistic Organizational Development

Strategic Partnerships for Growth

OUR APPROACH

Define Clear Learning Objectives

Interactive Learning Activities

Encourage Participation

Usage of Case Studies / Best Practices

Open feedback during sessions

Pre & Post Evaluation

Follow up & Continuous Improvement

Bespoke Development Programs

Sustainable Developments

CUSTOMER EXPERIENCE

We specialize in providing a thorough approach to optimizing an organization's Customer Experience landscape. Our methodology begins with enhancing Internal Customer Experience and seamlessly transitions to improving External customer experience. The tangible results of our approach include increased revenue, customer base expansion, enhanced retention rates, and other notable advantages.

DIGITAL TRANSFORMATION

We specialize in simplifying the complexities of Digital Transformation for organizations. Our approach focuses on four key areas critical to achieving successful digital transformation. This journey with us is carefully guided, with each step defined and measured to ensure tangible results are achieved collaboratively.

LEADERSHIP DEVELOPMENT

In every organization, the role of a leader is paramount as it directly impacts the organization's growth trajectory. Questions surrounding the characteristics of a good leader, methods for honing leadership skills, and self-assessment of leadership capabilities remain prevalent. We adeptly address these concerns by pinpointing their underlying causes and prescribing tailored solutions. Our approach integrates a blend of Evaluations, Projects, Classroom Training, Online Engagement, and other effective methods, ensuring affordability and a steadfast focus on achieving tangible results.

IT / HR DEVELOPMENT

We specialize in providing comprehensive advisory services aimed at fortifying the foundation of organizations. Within this realm, cost-cutting initiatives play a pivotal role in fostering organizational growth. Traditionally perceived as cost centers, efficient management of IT and HR functions can transform them into robust support centers conducive to revenue generation when approached with a lean and strategic mindset.

In House Programs

IN HOUSE WORKSHOPS

CUSTOMER EXPERIENCE

LEADERSHIP / MANAGEMENT

  • Mindset & Attitude of a Customer Focused Professional

  • Complaints and Escalation Management

  • Managing Challenging Customers

  • Creating an “Orgasmic” Customer Experience

  • Contact Centre Tele Skills – The WOW in Your Voice

  • Contact Centre Team Leader Workshop

  • Contact Centre Helpdesk Professional

  • Leadership in a Contact Centre

  • Customer Service Management (Certified Program)

  • ISO18295:2017 Contact Centre

*ask us for programs which is not listed here!

  • The Leadership Edge: Strategies for the New Leaders/Managers

  • Skills to Move Forward for Experienced Managers

  • Conflict Management and Resolution

  • Interviewing Skills – How Do I find the Right Candidate?

  • DiSC Personality – Unleashing Your True Potential

  • Coaching Skills for Optimum Output

  • Enterprise Governance

  • Actualizing Self-Leadership

  • Mindfulness Based Emotional Intelligence

  • Performance Excellence with NLP

*ask us for programs which is not listed here!

FINANCIAL & TAX PLANNING

  • Cash flow management

  • Finance for Non-Finance Professionals

  • Business tax solutions / Personal Tax

  • Fundamentals of Accounting

  • e-PCB calculator, Employment Tax

  • LLP Compliances, SDN BHD & SME

  • Interpreting Financial Statements

  • Budget Projection & Management

  • Budget 2024 & E-Mandatory e-invoicing

*ask us for programs which is not listed here!

SALES & BUSINESS DEVELOPMENT

  • Increase Sales in VUCA times

  • The Secret of Psychology Selling: “Increase Sales with NLP”

  • Handling Sales Objections: “Turning Resistance Into Opportunity”

  • Strategic Sales Planning to Enhance Sales Effectiveness

  • Retail Sales: “How to Increase Retails Sales by Selling On Value Over Price”

  • Experiential Selling: “Selling Beyond the Products”

  • Sales Coaching Skills for Sales Manager

*ask us for programs which is not listed here!

HUMAN RESOURCE MANAGEMENT

  • Understanding and Implementing Performance Management System

  • Maximize Your ROI - Investing in Total Rewards for Employee Retention

  • Train the Trainer - HRD Corp Certification

  • HR for Non HR Personnel

  • Building an Inclusive Workplace Culture

  • Effective Talent Acquisition & Recruitment Strategies

  • Navigating Conflict Resolution in the Workplace

  • Holistic Wellbeing at Work

*ask us for programs which is not listed here!

INFORMATION TECHNOLOGY

  • ITIL 4 Foundation Certification

  • CompTIA Security+

  • CompTIA Network+

  • Project Management Professional (PMP)

  • Python Programming with Data Science Certification

  • Cisco Certified Network Associate (CCNA)

  • Certified Ethical Hacker (CEH)

  • ISO/IEC 27001 – Information Security Management Systems (ISMS)

  • ISO/IEC 27005 – Information Security Risk Management

  • ISO/IEC 20000 – IT Service Management

*ask us for programs which is not listed here!

PERSONAL DEVELOPMENT

  • Business Writing and Communication Skills

  • Effective Presentation Skills

  • Time Management and Productivity

  • Public Speaking and Story Telling

  • Personal Branding and Professional Image

  • Stress Management and Resilience

  • Goal Setting and Achievement

  • Work-Life Balance and Wellbeing

  • Financial Literacy and Personal Finance Management

  • Business English Proficiency

  • Mental Health Management

*ask us for programs which is not listed here!

CONTACT US 

Get In Touch

Phone:

+6017-598 1003

Email :

ask-us@attuneconsultants.com

Address:

Unit 518, Lobby 4 Block A,

Jalan SS20/27 Damansara Intan,

47400 Petaling Jaya,

Selangor D.E, Malaysia.

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